Welcome to Quartz Marketing!
At Quartz Marketing, we are committed to providing our clients with exceptional digital marketing services, including SEO, content marketing, social media management, and more. Understanding the dynamic and result-oriented nature of digital marketing, we have developed a fulfillment policy that respects the interests of both our clients and our team. This policy outlines our approach to project fulfillment, cancellations, and refunds, ensuring clarity and satisfaction for all parties involved.
Project Fulfillment
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Project Scope and Deliverables: Prior to the commencement of any project, Quartz Marketing will provide the client with a detailed proposal outlining the scope, deliverables, timeline, and cost. The project will be executed according to the agreed terms.
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Progress Updates: Clients will receive regular updates on project progress. We encourage open communication and welcome any queries or concerns regarding project execution.
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Completion and Revisions: Upon project completion, clients have the right to request revisions within a specified period as outlined in the initial proposal, typically within 14 days from the delivery date, provided the requests are within the scope of the original agreement.
Cancellation Policy
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Cancellation Before Project Commencement: Clients may cancel their project within 24 hours of the initial payment without incurring any fees. Full refunds will be processed to the original payment method within 7-10 business days.
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Cancellation After Project Commencement: If a client wishes to cancel after project work has begun but before completion, a prorated refund may be offered. The refund amount will be calculated based on the percentage of work completed at the time of cancellation. Administrative and processing fees may be deducted.
Refund Policy
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Satisfaction Guarantee: Quartz Marketing aims for 100% client satisfaction. If, for any reason, you are unsatisfied with the final deliverable, please contact us within 7 days of project completion. We will work with you to make necessary adjustments or improvements. If we are unable to meet your expectations, a partial or full refund may be offered at Quartz Marketing's discretion, based on the work completed and the nature of the project.
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Non-Refundable Services: Please note that certain services, such as paid advertising, third-party fees, and specific non-reversible digital marketing services, are non-refundable. We will clearly indicate any non-refundable services in our initial proposal.
How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our support team at support@quartzmarketing.com with your project details and reason for the request. We aim to process all requests within 7 business days, providing a resolution or next steps.
Changes to Our Policy
Quartz Marketing reserves the right to modify this fulfillment, cancellation, and refund policy at any time. We encourage clients to review it periodically. Continued use of our services after any changes signifies acceptance of those changes.
Contact Us
For any questions or concerns regarding this policy or our services, please contact us at support@quartzmarketing.com. We are here to ensure your digital marketing needs are met with professionalism and excellence.